In short: before writing, take a look at the frequently asked questions: a blocked download, a licence to change, a lost password are settled there in a minute.
Write to us
Give your order number if your request concerns a purchase: that is what lets us answer usefully the first time.
Writing straight to the right address
Prefer your own mail app? Each subject has its own address, read by the people who handle it:
- Orders, downloads, licences, refunds: support@digitalartisnal.com
- Becoming a creator, your shop, your payouts: createurs@digitalartisnal.com
- Your personal data: confidentialite@digitalartisnal.com
- Unlawful content or an infringement of your rights: signalement@digitalartisnal.com
- Everything else: contact@digitalartisnal.com
Response times
- Questions about an order or a download: two working days.
- Refund requests: two working days for the answer, seven working days for the payment.
- Creator applications: two working days for the account review.
- Requests about your personal data: one month at most.
Reporting a rights problem
Does a work published here reuse yours without permission? Write to signalement@digitalartisnal.com, or choose the subject “Something else” in the form, giving the address of the listing concerned. Substantiated reports are handled within two working days.
Your data
Your name and e-mail address are used only to handle your request, and are kept for three years after the last exchange. The detail is on the Privacy page.