Cannot find your answer? Write to us from the Contact page: every message is read by a person.
Buying
Do I need an account to buy?
Yes. Your account is what holds your downloads, your order receipts and your licence keys: without it, a purchased file would be lost the first time you changed device.
Which payment methods do you accept?
Cards, through Stripe. Depending on your device and browser, Apple Pay or Google Pay may also be offered. The methods available are shown at the payment step, before you confirm.
Is payment secure?
Yes. Payment is handled by Stripe: you enter your card in a form supplied by Stripe, and your card details never pass through our servers. When your bank asks for it, it has you confirm the payment (3-D Secure), for instance in its app, and the order only goes through after that confirmation.
Are prices shown with all taxes included?
Prices are displayed and charged in US dollars (USD), and the amount shown is the amount you pay: no tax and no fee is added at the last step. If your card runs in another currency, your bank may apply its own conversion fees.
Can I get a refund?
Yes, when the file does not match what was announced: write to us within 14 days of purchase. The detail is in the refund policy.
Can I give a work as a gift?
No gift cards yet. In the meantime, buy with the recipient’s e-mail address, or write to us: we move the order to their account.
Downloading
Where are my files after purchase?
In your customer account, under “Downloads”, immediately after payment is confirmed. A summary e-mail is also sent to you.
My download link has expired, what now?
Sign in again: the list of your purchases generates a fresh valid link. If the download limit has been reached, write to us and we raise it.
Can I share the link with a colleague?
No: the link is personal and only works once signed in to the buyer’s account. Sharing a purchased file falls outside the licence, whatever the tier.
The file is corrupted or incomplete.
Write to support@digitalartisnal.com with your order number. We replace the file or refund, no argument.
Licences
Which licence should I choose?
Personal for private use, Commercial as soon as a client or a business is involved, Extended if the file goes into a product sold in series. The detail is on the Licences page.
Can I change tier after buying?
Yes: we charge the difference between the two tiers rather than a second purchase.
Where do I find my licence keys?
In your customer account, under “Licences”. Every key appears there with its scope and the number of activations left.
Account
I forgot my password.
Use the “Forgot password” link on the sign-in page: you receive a reset link valid for one hour.
How do I change my e-mail address?
In your customer account, under “Profile”. It is also the address your order confirmations go to: check it before buying.
How do I delete my account?
Write to confidentialite@digitalartisnal.com from the address linked to your account. Careful: deletion ends access to your downloads. Retrieve your files first.
Your data
Do you use Google Analytics or advertising trackers?
Only with your consent. The site may use Google Analytics to count visits, and Google Ads tags to measure the purchases that come from our ads; none of them loads until you have accepted it in the cookie banner, and refusing takes nothing away from you. What is actually configured, and the button to change your mind, are on the Cookies page.
Selling your work
How do I open a shop?
The Become a creator page describes the path. Every new account is reviewed by hand before the first listing goes live, within two working days.
What is the commission?
The platform keeps 15 % of every sale; the rest is yours. The detail is in the creator terms.
When am I paid?
Your earnings build up on your balance; you request a payout whenever you like, from your dashboard. The first payout follows the check of your identity.
Can I withdraw a work from the catalogue?
Yes, at any time. Those who have already bought it keep their access and their licence.
Still stuck?
Write to support@digitalartisnal.com or use the Contact page, with your order number if the question is about a purchase. Answer within two working days.